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FAQ
How do I order a custom bouquet ?If you like our bouquets, but don't see EXACTLY what you want, then you can do one of two things. First off, go to our substitutions page. Many of our bouquets can have substitutions made to them for a small fee of $5.00 if the items are currently on hand. If what you want isn't currently in stock, then you need to make a custom bouquet. The price varies from gift to gift, and the time necessary to make them varies due to the time needed to find and order the product and put the bouquet together for you. If you need ideas, check out some of our past custom bouquets. We are sure that you will find our custom prices reasonable. We got into business to provide the customer a quality product at a reasonable price, not to see how much profit we can get from a bouquet or basket. Back to TopWhere can I find your shipping rates ?Our shipping rates are built into the shopping cart. This means that when you purchase your bouquet, one of the steps you will go through will be to choose the way you can have the bouquet shipped. Once the package is sent, we will send you an e-mail with a tracking number so that you can track you package to make sure it arrives to its destination on time. Back to TopDo you ship outside the United States ?We currently are not shipping outside the United States. However, we are trying to go through all the red tape that is included in shipping food products to different countries and anticipate being able to ship to other countries soon. Back to TopCan I make changes to the Bouquets ?Yes! In fact, we encourage you to be as creative as possible. That way the bouquets will be uniquely yours. If you want to make a substitution to our bouquets, the charge is $5.00, but the item must be on our substitution list. If the item you want in your bouquet is not on our list, then you will have to contact us to discuss a custom bouquet. Back to TopWhat is the normal shipping time ?Unless the customer has pre-ordered a basket or bouquet for a later date, we will try to get the orders out within 2 business days of the order. If you need the order to reach the recipient sooner than that, you can put a rush on your bouquet for $15.00 extra (the RUSH would be specified in the "comments" section of the ordering process). And, when you fill out the shopping cart order form, it will give you the choice of shipping options and prices. Shipping times should not exceed 3 days during warmer months to ensure that the bouquets and baskets do not melt. Please note: We make no guarantee on delivery dates unless you order Express Mail. Failure for a package to arrive on the guaranteed delivery date will result in a full refund of Shipping Fees By the Postal Delivery Carrier. Due to shipping issues we will be more than happy
to contact the shipping company to help you find out where your package is and
to provide you with a Delivery Confirmation Number which can be used to track
your package. Back to TopWhen is do you insulate your packages ?We insulate our packages from May 1st to October 1st, or when the destination city is warmer than 70 degrees F. This will ensure that the bouquets will get to their destination without melting. If you receive your package and the chocolates have melted and deformed, then contact us and we will make arrangements for you to ship us the old bouquet and for us to ship you a new one. If the chocolates are soft, you just need to let them sit at room temperature for a little while and they will harden again. Back to TopAre gift baskets available?Yes. We currently make custom gift baskets and are slowly adding products to our standard gift basket options. So, if you like gift baskets, contact us and give feed back on what you want us to carry! How often do you add items to your site? We try to add something new once every two to three weeks. We have lots of great ideas that we'd like to try and have several bouquets on our "new items" list to offer. You can look forward to things such as candy grams - cards with a candy theme; Gumpaste flowers - edible flowers used for flower arrangements and for decorating cakes; Fun ways to say "I care", standard gift baskets, candy shishkabobs, and more fun gift ideas. If you have any great ideas, please e-mail us! And if we use it, we'll give you a discount on your next order! Keep watching our "New Releases" link for any new offerings. We are working on setting up a downloadable catalog and the possibility of putting our catalog on CD. Since we are constantly adding and offering new things, a print catalog would be constantly outdated. However, We are more than willing to fax our most up-to-date order form, which has the bouquets and their prices listed. Yes. If you wish, you may mail us a check or money order and we will send your package as soon as the check clears. You can mail a check or money order to AC Bouquet, 11611 E. Buckeye Avenue, Spokane VLY, WA 99206. However, if you're in a time crunch, we suggest paying for the item via Paypal. Our paypal address is acbouquet@hotmail.com. PLEASE REMEMBER to add shipping fees to the order. We also accept Visa, Master Card, Discover, and American Express. You may also call us at 888-668-8565 and order via the phone. We offer corporate and business accounts. Currently, we offer a discount to corporate clients, require payment upon ordering. We do not accept Purchase Orders, or credit lines. Please contact us if you would like more information on this option, or wish to sign up for your corporate discount. Is Your Ordering Secure?Absolutely. We have a method that sends your information to a secure server where it holds your information until we access it on their site. Your information is not sent via the internet to our e-mail address or transferred to any other site. This helps avoid the possibility of any hackers getting access to credit card or checking account info as the numbers are being sent en- route. I downloaded a catalog and the prices are different from the internet. Why?There are several reasons that may cause our pricing to be different. Each year we come out with a new catalog with changes. Because our site is ever changing to meet the needs of our client base, and the pricing of products change from time to time, we occasionally find it necessary to change the prices of our bouquets and baskets by either increasing or decreasing the sale price. Due to the fluctuation in market, shipping prices, etc. we do reserve the right to change our prices. All prices currently found on the internet are our current price and will be honored. Written
by Chuck Cady and Susan Allred
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